Bermer Stores

Shipping Policy

Last updated: May 21, 2026

This Shipping Policy explains how local delivery and fulfilment work for orders placed through Bermer Stores.

Delivery Coverage

Bermer Stores supports local delivery from participating stores in supported service areas. Delivery availability depends on store location, customer address, product category, store hours, rider availability, distance, local restrictions, and platform operations.

Delivery Fees and Estimates

• Delivery fees, platform fees, taxes, and other applicable charges are shown before order confirmation where available.
• Estimated delivery times are approximate and may change due to store preparation time, rider assignment, traffic, weather, payment verification, address accuracy, or other operational conditions.
• Some orders may require store confirmation before the final fulfilment and delivery timeline is known.

Order Fulfilment

Orders may be prepared by the selected store and delivered by available riders, delivery partners, store staff, or another supported fulfilment workflow. If an item is unavailable, delayed, or unsuitable for delivery, the store or support team may contact you for substitution, cancellation, refund, or other resolution.

Customer Responsibilities

• Provide a complete and accurate delivery address, contact number, and any required delivery instructions.
• Be available to receive calls, messages, delivery updates, and OTP or payment confirmations where required.
• Inspect delivered items promptly and report missing, wrong, damaged, spoiled, or expired items as soon as possible.

Failed or Delayed Delivery

Delivery may fail or be delayed if the customer is unavailable, the address is incorrect or inaccessible, payment is incomplete, the store cannot fulfil the order, rider assignment is unavailable, or external conditions affect operations. Refunds, redelivery, cancellation, or support outcomes are handled under the applicable Bermer Stores policies and support review.

Pickup or Alternative Fulfilment

In some areas or workflows, pickup, store-managed delivery, scheduled delivery, or alternative fulfilment may be offered. Any such option is subject to store participation, availability, and the terms shown during order placement.